Privacy Policy

At GFI Group, including Gfi-group1.com, privacy and confidentiality are taken seriously. This Privacy Policy explains how personal information is collected, used, stored, protected, and disclosed when visitors access the website or use any of the services offered.

By using this website or any GFI Group service, the user acknowledges and agrees to the terms of this Privacy Policy.

1. Information We Collect

GFI Group may collect both personal and non-personal information from website visitors and customers.

Personal Information

When registering, placing an order, filling out a form, subscribing to updates, or requesting a service, users may be asked to provide information, including:

• Full name
• Email address
• Phone number
• Physical or mailing address
• Billing details
• Payment-related information
• Any other information voluntarily submitted through forms, support requests, or account registration

Non-Personal Information

GFI Group may also collect certain technical and usage-related information automatically, including:

• IP address
• Browser type
• Device type
• Date and time of access
• Pages visited
• Referring to the website or source
• General website usage data

This information helps improve the website, monitor performance, and enhance customer experience.

2. How We Collect Information

Information may be collected when a user:

• Visits the website
• Registers for an account
• Places an order
• Completes an online form
• Subscribes to a newsletter
• Responds to a survey or promotion
• Communicates with GFI Group
• Uses website features or customer support channels

Certain information may also be collected automatically through cookies and similar tracking technologies.

3. How We Use Personal Information

GFI Group may use collected information for legitimate business and service-related purposes, including to:

• Provide and manage requested services
• Process orders and transactions
• Communicate with customers regarding accounts, services, billing, or support
• Improve website functionality, performance, and user experience
• Personalize user experience and content
• Send service updates, notices, and administrative communications
• Send marketing communications where permitted by law
• Respond to customer service requests
• Administer surveys, promotions, or website features
• Maintain security and prevent misuse of the website or services

Personal information will only be used for lawful and legitimate business purposes.

4. Confidentiality of Information

GFI Group values the confidentiality of all customer information. Personal information provided through the website, online forms, service applications, or account registration is treated as private and confidential.

GFI Group does not sell, rent, or trade personal information to third parties.

Information will only be shared where necessary to operate the website, process payments, deliver services, comply with legal obligations, protect legitimate business interests, or where the user has otherwise consented.

5. Cookies and Tracking Technologies

GFI Group uses cookies and similar technologies to improve website performance and user experience.

Cookies are small files stored on a user’s device by a web browser. They help the website recognize returning visitors, remember preferences, process shopping cart items, and gather website usage data.

Cookies may be used to:

• Remember user preferences
• Support shopping cart and checkout functionality
• Improve website usability
• Analyze traffic and visitor behavior
• Track performance of pages, content, or advertising
• Support future service improvements

Users may turn off cookies in their browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

6. Protection of Personal Information

GFI Group implements reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

• Secure systems and restricted access controls
• SSL encryption for sensitive transactions where applicable
• Security monitoring and vulnerability scanning
• Use of secure third-party payment gateways
• Confidentiality obligations for authorized personnel

While reasonable efforts are made to protect information, no method of online transmission or electronic storage is completely secure. Accordingly, GFI Group cannot guarantee absolute security.

7. Payment Information

All payment transactions are processed through third-party payment gateway providers. Sensitive payment details are generally not stored or processed directly on GFI Group servers unless expressly stated otherwise.

Users are responsible for ensuring that the payment information submitted is accurate and authorized.

8. Third-Party Disclosure

GFI Group does not sell or trade personally identifiable information to third parties.

However, personal information may be shared with trusted third-party service providers who assist in operating the website, processing payments, delivering services, analyzing performance, or supporting customer service, provided such parties are required to handle the information confidentially and appropriately.

GFI Group may also disclose information where disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests by public authorities
• Enforce its terms, policies, or agreements
• Protect the rights, safety, property, or security of GFI Group, its customers, or others
• Prevent fraud, abuse, or unauthorized activity

Non-personally identifiable data may be used for analytics, marketing, advertising, or service improvement purposes.

9. Third-Party Links and Services

The website may contain links to third-party websites, tools, products, or services. These third-party sites operate independently and may have their own privacy policies and practices.

GFI Group is not responsible for the privacy practices, content, or activities of any third-party site or service. Users are encouraged to review the privacy policies of any external websites they visit.

10. Data Retention

GFI Group may retain personal information for as long as reasonably necessary to:

• Provide services
• Meet legal, regulatory, tax, accounting, or operational requirements
• Resolve disputes
• Enforce agreements
• Maintain business and security records

Once information is no longer required, GFI Group may delete, destroy, anonymize, or securely archive it in accordance with internal practices and applicable legal requirements.

11. User Rights and Choices

Users may contact GFI Group to request reasonable access to, correction of, or updates to their personal information, subject to verification and any applicable legal or operational limitations.

Users may also opt out of certain marketing communications by following the unsubscribe instructions in those communications or by contacting GFI Group directly.

12. Children’s Privacy

GFI Group services are not directed to children, and the website is not intended for use by minors who are not legally able to enter into binding agreements. GFI Group does not knowingly collect personal information from children without an appropriate legal basis or consent.

13. Policy Updates

GFI Group reserves the right to amend or update this Privacy Policy at any time. Any changes will become effective once the revised version is published on the website.

Continued use of the website or services after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If users have any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, they may contact GFI Group using the contact details provided on the website’s Contact Us page.